Can you develop a container with special features?
In the plastic industry everything is possible. We have the service of design and development of containers, caps and plastic parts in different materials. Everything comes from a mold which is normally property of the customer who makes the investment of the mold. Multi Plastic is dedicated to provide the Manufacturing service.

I have a mold; can you perform the Manufacturing of my product?
Yes, it is possible to work with a mold which you already own and you wish to change your supplier for the Manufacturing. We are in the best position to serve you, whenever it is a part which it is within our possibilities. Before manufacturing we make a revision to see the status and general conditions of your mold before try it.

Can you deliver my order the same day?
Our delivery time is from 2 to 6 working days from the day in which we received your purchase order and the confirmed payment. This time is considered whenever we have the requested product in stock. You have to add the time the carrier needs to deliver the order. For special orders as the Manufacturing, special colors, higher quantities than the normal ones, the time may vary and it can be of 2 to 4 weeks.

How much time after I send my order does it takes to arrive?
Delivery time can be variable. It depends on the carrier, the destination, since there are places with more transit than others. If you chose a carrier of your preference, the delivery time is the one they mark. In our experience, delivery time comes from 1 to 7 working days, depending on the destination and the carrier.

What is your shipment method?
Shipments are sent through carrier companies. We work with a wide list of carriers who cover the Mexican Republic. However, there are some locations that does not have direct service to transport the order and the only way to send the product is sending it to the nearest location and the customer has to go and claim the shipment there.
If you do not have a carrier of your preference, our logistics department will be in charge of selecting the best option for you and your order will travel safely and it will be handled for professionals until the final destination.

Do you collect the shipments?
Yes, our prices are free on board from Tlajomulco de Zúñiga, Jalisco, Mexico. The items are shipped in the responsibility and risk of the customer and it is recommended to insure the merchandise.

How can I know what will be the cost of the order shipment?
This can be variable according to destination, the carrier company, the size of the order, the number of boxes or bulks, the time of the year, among other factors. In order to get information about the cost, you may contact your account executive who may provide you an estimated data about the shipment cost.

Where can I see the price of the products?
Prices are not published in the web page. If you require a quotation of a specific product, please contact one of our representatives and gladly we will assist you. If you are a registered customer in Multi Plastic Connect, then you can access to your list prices, order history, quotations and samples requests, and you may generate quotations of the requested products.

How can I see the quotation you send me?
It is necessary to see it in the software Adobe Reader 7 or a superior version so your computer may show the quotation generated in PDF format. In our web site you may find the information to download without any cost.

How do I get samples?
In order to request samples, you may do it through our system, Multi Plastic Connect (only for registered users), by e-mail or by pone if it is the first time you contact us.
Multi Plastic does not collect from the samples, but in some cases the shipment has a charge for the customer.

What is the minimum amount of a purchase?
The minimum purchase is one box, bag or pallet, according to the product presentation. The information of each pack is shown in detail for every one of the products in the catalogue.

Do charge for the Value Added Tax (IVA – for its initial in Spanish for “Impuesto al Valor Agregado”) in all your sales?
The Value Added Tax with or without invoice is collected. If you do not need the invoice we must issue a sales receipt for internal control and the Value Added Tax must be collected.

Is the information provided confidential?
It is absolutely confidential and it is for internal use of the company and it is used to meet the packing needs only.

Can I receive information and technical drawings of the products?
Yes, it is possible to receive such information, whenever it is on demand from the customer.

Are your containers appropriate for food grade?
All the containers in the pharmaceutical, naturism, food, and beverage sections are appropriate to contain products for human consumption, whether it is liquid, powder, capsules or in a solid state products. The resins we use for the manufacturing of the containers are approved by the FDA (Food and Drugs Administration).

What is the maximum temperature the containers resist?
There are different plastic resins with different features. It is hard to provide an exact data, but the containers in general start to become softer and deformed from 45 or 50 Celsius degrees; however, there are resins as the polypropylene that resist temperatures above 100 Celsius degrees. The resistance of every container has to do with its filling method and the time that it must last at such filling temperatures. It is recommended when acquiring a new container to make hot filling testing before its regular use in order to prove the resistance to the desired or required filling temperature.

Can you make special colors for caps and containers?
All our products can be fabricated in special colors. However, there is a minimum of purchase to consider its manufacture. It depends on the type of product, model, the desired color, etc. For more information on the desired product please contact one of our representatives.

What is the minimum of purchase for special colors?
The minimum quantity may vary according to the product and the desired color. For some products the minimum is of 5,000 pieces for others it is 50,000 pieces or more.

Is it possible to buy only the container and not the cap, or the cap and not the container?
For some products it is possible to sell only the container or the cap only; however, there are products which must be acquired in the complete set. To be more specific, please contact us in order to talk about your doubts.

Do you have distributors for lower quantities of your minimum of sales?
Yes, we have distributors; however, not all of them manage all the lines of products we have. For more information please contact us.